Customer Service
Here at Collective Heart we want you to love what you ordered. If you have any questions regarding your order or your shopping experience with us, reach out and we would be happy to help. We love talking with our customers and helping them in any way we can!
Customer Service & Support: orders@collective-heart.com
Shipping & Returns/Exchanges
SHIPPING
We charge $5.00 flat rate shipping on any purchase. Processing times range from 3-5 business days. Due to a large quantity or bulkiness, additional shipping charges may apply to some items. We will contact you within 2 business days if there are any additional shipping charges necessary for your order.
Please contact us with any inquiries regarding your shipment, shipping cost, estimated delivery times, etc. before placing your order.
At this time we do not offer International Shipping.
RETURNS/EXCHANGES
If you are not happy with your order, feel free to send it back in its original condition within 30 days of receipt. Shoot us an email at orders@collective-heart.com and we will email you a pre-paid return label. If you would like to return for a full refund in your original form of payment, the return shipping cost will be deducted from your refund. Please allow 2-3 business days for you refund.
Discount codes can not be used on Sale items and can not be combined. All sale items and items purchased with a discount or coupon code can be returned for store credit only.
